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How We Handle Your Information

We built takaking around mobile wallets and fast account access, which means your personal data passes through our systems every time you deposit via bKash, Nagad or Rocket.

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takaking How We Handle Your Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to update, export or delete the personal information we hold, you have several ways to contact us. Our support team handles privacy-related requests with the same priority as account or payment issues. Keep your registered phone number handy — we verify identity before making any data changes to protect you from unauthorised requests. Responses typically arrive within a few working days depending on the complexity of your request.

Team online

Live Chat

Open live chat from any page on takaking. Tell the agent your request relates to privacy or data access. They will verify your identity using your registered bKash or Nagad number before processing any changes to your stored information.

Email Request

Send a message to our support email with the subject line containing your account username. Describe what data you want exported, corrected or removed. We confirm receipt and follow up once identity verification clears through your registered mobile wallet details.

In-App Account Settings

Head to the account section on your mobile browser. Under profile settings you can edit your display name, phone number and linked wallet. For full data deletion or export requests that go beyond profile edits, the system routes you to live chat for verification.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Your privacy depends on what we do behind the scenes — encryption, access controls, retention limits and clear accountability. We designed our data handling around the reality that most of you access takaking from a single mobile device using bKash, Nagad or Rocket. That shapes how we store credentials, verify sessions and handle withdrawal requests. Below are the core practices we follow to keep your information under control.

Encrypted Storage

All personal data — your name, phone number, wallet ID and transaction history — sits on encrypted servers. Even internal staff access requires multi-layer authentication. We never store your bKash or Nagad PIN on our side; that stays with your wallet provider.

Cookie Usage

We use session cookies to keep you logged in across pages and to remember your preferred language. Analytics cookies help us understand which lobby sections load slowly on mobile. You can clear cookies from your device browser settings at any time without losing your account.

Account Security Layers

Each login triggers a device check. If we detect a new phone or browser, we send a one-time code to your registered number. This keeps your wallet balance safe even if someone else knows your password. You can also enable additional verification from account settings.

Data Retention Period

We keep active account data for as long as your account is open. After you request closure, we retain transaction records only where applicable law in your eligible region requires it. Non-essential session logs are purged automatically after a defined period.

Third-Party Sharing Limits

We share your details with payment processors like bKash, Nagad and Rocket only to complete deposits and withdrawals. We do not pass your information to advertisers or data brokers. Game providers receive only anonymised session identifiers, never your personal details.

Requesting Data Changes

You have the right to ask what we hold about you, request corrections, or ask for deletion of non-essential records. Contact us via live chat or email with your account username and registered phone number. We process verified requests and confirm completion directly to you.

Common Questions About Your Privacy

We get regular questions from account holders about what data we collect, who sees it and how to change or remove it. These answers reflect our actual practices for users in Bangladesh and other eligible regions. If your question is not covered here, reach out through live chat or email and we will respond directly.

We collect your full name, phone number and the mobile wallet you link for deposits — typically bKash, Nagad or Rocket. We also record your device type and IP address at sign-up to establish your baseline session profile for security purposes.

No. Your wallet PIN is processed entirely by your wallet provider. We never see, store or transmit it. The only wallet-related data we keep is your account identifier so we can match incoming deposits and route withdrawals back to the correct number.

Yes. Open live chat or send an email requesting a data export. After we verify your identity using your registered phone number, we compile your stored data into a readable format and send it to you. This usually takes a few working days.

Contact support via live chat and request full account closure. We verify your identity, then remove personal details and close the account. Transaction records may be retained where required by applicable regulation in your eligible region, but all other data is purged.

Only authorised support and security staff can access your profile, and only through multi-layer authentication. Payment processors see the minimum fields needed to complete your bKash, Nagad or Rocket transactions. Game providers receive anonymised session data only.

We do not share, sell or rent your personal information to advertisers, data brokers or any third-party marketing company. Promotional messages you receive come directly from us and can be turned off in your account notification settings at any time.

We use session cookies to maintain your login state and analytics cookies to monitor page performance on mobile devices. You can disable or clear cookies through your browser settings. Disabling session cookies means you will need to log in again each visit.

When we update this policy, we notify you through the phone number or email address linked to your account. The updated policy is published on this page with the revision date visible at the top. Continued use after notification means you accept the updated terms.

Your account remains active and data is retained until you request closure. After prolonged inactivity, we may send a reminder to your registered number. We do not automatically delete accounts, but inactive session logs are cleared on a rolling basis.

Where applicable local law grants you rights beyond what this policy describes — such as the right to object to processing or request restriction — those rights apply. Availability depends on your jurisdiction and eligible regions. Contact support to exercise any additional rights.

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